The following Terms and Conditions govern the tickets sales for cultural or other events organized by CREATIVE INDUSTRY KOŠICE, n.o., non-profit organization, through the online shop www.atdays.sk, which is operated by CREATIVE INDUSTRY KOŠICE, n.o. (hereinafter referred to as the Operator), as well as all contractual relations with customers arising therefrom. These Terms and Conditions are valid from 1 August 2024.
Tickets are sold through the online shop www.atdays.sk, which exclusively offers E-Tickets. An E-ticket is a ticket in an electronic form, the validity of which is verified by means of a unique code presented by the owner of the ticket upon entering the event. The ticket allows entry to the event.
The price of the ticket is indicated in EUR and is inclusive of the statutory value added tax rate. The ticket price indicated in the online sales is final. The valid ticket prices are defined by the Operator.
Payment options are: CardPay (payment via a TATRA banka virtual POS terminal. Tickets can be paid for with VISA, VISA Electron, MASTERCARD, Maestro and V-Pay cards. The above-mentioned cards issued by any banking institution can be used.) Bank transfer (available for ticket purchases executed at least 5 days prior to the event.)
A ticket has the form of a so-called E-ticket. The ticket is delivered exclusively in electronic form by the following methods: Electronic mail delivered to the address provided by the customer during the booking process. In case two or more tickets are purchased, the system allows for the sending of individual tickets to different e-mail addresses. This form of delivery is mandatory.
The
Operator of the e-shop and the party designated as the seller and also the
organizer of the events is:
Name of the organization Creative
Industry Košice, n.o.
Legal form Non-profit
organization providing services of public interest
Company registration no. (IČO) 35583461
Seat Kukučínova 81/2, 040 01
Košice-Juh
Web domain www.cike.sk
Registration no. OVVS/35/2008
Register office Okresný úrad Košice
Contact details
E-mail office@cike.sk
, Phone: +421 55 69 64 279,
In the case
of a ticket purchase, withdrawal from the contract with the Seller and requesting
a refund of the entrance fee paid is not possible, since, pursuant to the
provisions of Section 19(1)(l) of Act No. 108/2024 Coll. on Consumer Protection
and on changes and amendments to certain acts, the consumer cannot withdraw
from a contract, the subject of which is the provision of services related to
leisure-time activities and according to which the seller undertakes to provide
these services at a precisely agreed time or within a precisely agreed period,
while the contract for the purchase of a ticket to an Event is a contract under
which the seller undertakes to provide the Ticket Holder with a service for
leisure time, i.e., the Event, at a precisely agreed time or within the period
of the Event. Refund of a paid ticket for an Event is not possible, unless
otherwise provided for in these General Terms and Conditions (GTC). Likewise,
it is not possible to request the refund of the ticket price by the Ticket
Holder if the Ticket is not used.
Complaints policy
The
paid admission fees are non-refundable unless provided otherwise for a specific
event.
If
a particular event is subject to individual cancellation conditions which allow
for a refund of the admission fees, the admission fee shall be refunded to
the Ticket Holder if these conditions are met, but the amount will be reduced
by the transaction fee. The amount of the transaction fee depends on the
payment method chosen by the customer when purchasing the ticket. Refund of
admission fees is only possible by a bank transfer (the customer must provide his
or her bank details).
A purchased
ticket (E-ticket) cannot be exchanged for a ticket to another event.
The
Operator is not responsible for tickets purchased outside the www.atdays.sk online shop. Tickets
purchased in this way will not be refunded by the Operator. In the case of event
cancellation by the organiser, customers who have provided the operator with
their contact details (email, phone) will be informed about cancellation of the
event via the provided contact. The Operator shall not be liable to the
customer in the event that the customer cannot be reached via their contact in
due time.
Only
in the case of cancellation of an event (not applicable to the case of rescheduling
of the event) by the event organizer, shall the Operator refund the admission
fee up to the amount of the ticket purchased by the following methods:
Bank transfer (customers must provide their bank
details) FIVE
Details and
conditions of personal data protection can be found here: Terms and
conditions | Creative Industry Košice (cike.sk)
Ticket sales
supervising authority
Slovenská
obchodná inšpekcia (Slovak Trade
Inspection), Bajkalská 21/A, P. O. BOX č. 5, 820 07, Bratislava
AT
